0330 008 5144
HMPPS Employee Health - Occupational Health and Ill Health Retirement Services - Information for HMPPS employees
Occupational Health Services

Other useful links and contact details

Employee Assistance Programme (provided by PAM Assist)

The HMPPS Employee Assistance Programme (EAP) is a free and confidential service available to all HMPPS staff who need advice and support.

All probation, prison, youth custody and headquarters staff can use the service to get help with a range of issues, whether they’re directly related to work or not.

EAP staff, who are all qualified counsellors, are employed by PAM Assist and can assist with a broad range of issues including:

  • work related problems
  • managing money and legal information
  • personal or family problems
  • illness and mental health
  • family issues

The EAP is available 24 hours and throughout the year.
The number to call is 0800 019 8988 and a website is available for staff to access: www.pamassist.co.uk (Username: HMPPS – Password: HMPPS1)
*Please use the Firefox browser if at work.

Body Fluid Exposure & Sharps Injury Support (provided by Optima Health)

Optima Health provide a 24 hour telephone helpline to provide immediate and specialist advice following suspected and actual Body fluid exposure (BFE) incidents for HMPPS staff (Public Sector Prisons and National Probation Service) at all levels and third party employees working in HMPPS establishments. The service is accessed via the dedicated HMPPS Body Fluid Exposure and Sharps Injury Helpline number 0330 008 5906.

Optima Health
HMPPS@ohassist.com (General queries / issues)
• Helpline: 0330 008 5144 (10am to 4pm, Monday to Friday)
hmppscomplaints@ohassist.com (For complaints)
For NPS IHR queries only: LGPS@ohassist.com or 0330 123 0282 (Monday to Friday between 9am to 5pm)

Health Management Ltd
For Prison Service or HMPPS HQ IHR queries only: Civil.Service@healthmanltd.com

Civil Service Pensions website

Local Government Pension Scheme Website