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HMPPS Employee Health - Occupational Health and Ill Health Retirement Services - Information for HMPPS employees
Occupational Health Services

Top tips to help your Ill Health Retirement application progress quickly

Top tips to help your Ill Health Retirement application progress quickly

  1. Make sure you follow the right process. Prison staff and NPS staff have different pension schemes, which means they also have different processes to follow for Ill Health Retirement applications.
  2. Make sure you are 100% sure on which Pension Scheme you are a member of at the application stage either by checking your latest pay slip or contacting MyCSP (Prison Service Only). You will experience significant problems and delays if you put the wrong pension scheme on your application form.
  3. Make sure your Pension Scheme is correct on the IHR1/2 forms (Prison Service Only)
  4. If you hold any Further Medical Evidence (FME), e.g. Specialist/Doctors reports (dated within the last three years) regarding your condition, which supports and is relevant to your application for IHR, then please ensure you supply these electronically. Having medical evidence scanned into an electronic format will help your application to progress faster. It also means that you can keep a copy of your medical evidence and prevents any risk of your essential documents getting lost in the post (Please see note on FME below).

Further Medical Evidence (FME) – How you can help speed up the process

During the IHR process, there may be a need for the Pensions Scheme Medical Advisor or Pensions Doctor to write to your GP or specialist for Further Medical Evidence regarding your condition, even if you have already provided your own copies of FME. Often this is because they require further detail on your medical condition / history.

If FME is required, the progress of your application can be determined by how fast your GP or specialist can provide this evidence.

Health Management Ltd (Prison Service Only) and Optima Health (Probation only) will always pay in advance for FME because most GPs and specialists charge for responding to FME requests.

However, there are things you can do to help speed up this part of the process.

As per point 3 above, it is helpful if you include any FME you have in your application.

HML and Optima Health will chase your GP/Specialist for your FME report once payment has been made, however we strongly recommend (if your health allows) that you might want to chase your GP/Specialist because they are often more responsive if they know how important it is for their patient in progressing their IHR application.

As soon as HML or Optima Health receive the FME from your GP/Specialist, they have a tight turnaround to conclude your case, and you should have an outcome within ten working days (less than 72 hours if you have a terminal diagnosis).


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